Travel Safe

Travel Wise

Rail is still the safest form of travel in Britain today. To help keep every journey stress-free and secure for yourself and your family, follow some of our recommended safety suggestions.

Confirm train times and connections before travellingMake sure at least one person knows when and where you are travelling, and your expected  time of arrival. Carry a fully-charged mobile or money for a pay phone in case you need to contact themIf you have a disability that restricts movement, check beforehand that each station can provide the required access and that a member of station staff will be available to help you if necessaryWhen travelling in a group, pre-arrange a meeting point in case you get separated and supply everyone with the same contact telephone number for emergenciesIf you are being met by someone at the station, get precise directions as to where they will be waiting. Some stations have several entrances and car parks

Stay aware

Be aware of your surroundings and look confident and certain of where you are goingAvoid poorly lit areas and try to stay in sight of CCTV cameras or close to other peopleAvoid listening to personal stereos or radios, they can restrict your hearing and prevent you from being aware of what is happening around youBe wise to pick pockets. Ensure any valuable items such as mobile phones, iPods and cameras are kept well out of sight. Always keep purses and wallets close to your body and carry bags in front of you and secure with your armIf you see an unattended bag or package, alert station staff or police officer immediately. Keep your own belongings close to you at all times or you may alarm fellow passengers and seriously delay your journeyWhen using car parks, try to choose a parking bay close to an exit, especially if you will be returning in the dark. If necessary, make a note of your car’s exact position so you won’t have to search on your return. Make sure your vehicle is securely locked and that all personal possessions are locked away and out of sightIf you take a cab from the station, use only reputable taxi or mini cab companies. Do not accept lifts from strangers or anyone who may be operating an unlicensed taxi service

On the train

When you board a train, choose a carriage where you feel comfortable. If you do find yourself sitting somewhere that makes you feel nervous or vulnerable, move to another area. If necessary, tell a member of the train crew about your worries and ask for help to find a new locationProtect your privacy. Giving out personal details on a mobile phone or displaying them on a luggage label, document or laptop could alert potential thievesKeep checking stowed luggage, particularly at station stops. If you are carrying a handbag and feel you may fall asleep, keep one arm through the strapsNote where the emergency alarm is located. Although it is unlikely you will have to use it, knowing where it is may help your peace of mind